When you instruct us, we will send you a letter of engagement which will tell you about the work to be done, who will be responsible for your work and an estimate of how much it will cost (where possible).  At the same time we will provide you with a copy of our Terms of Engagement which sets out the basis which we will act for you.

We are committed to serving our clients professionally and ethically.  When you instruct us, we make the following commitments to you:

• We will provide you with the legal services that you request or that we agree on and in doing so we will protect and promote your interests and act for you free from compromising influences or loyalties, unless a conflict of interest or other factors prevent us from doing so. If this is the case we will contact you immediately.
• We will treat you fairly, respectfully and without discrimination.
• We will protect your privacy and will ensure appropriate confidentiality.
• We will act competently, in a timely way, and in accordance with instructions received and arrangements made. We will give you clear information and advice. In turn we will need your full and timely cooperation to help us represent you.
• We will discuss with you your objectives and how they should best be achieved.
• We will provide you with information about the work to be done, who will do it and when you will be billed.
• We will communicate with you and keep you informed about work being done.  We will use our best endeavours to return your telephone calls promptly.  We will send to you copies of significant correspondence and other documents. We will advise you when the work is completed.

Our commitments to you are consistent with the obligations lawyers owe to clients described in the Rules of Conduct and Client Care for Lawyers. Those obligations and our commitments to you are subject to other overriding duties, including duties to the Courts and to the justice system.

Download our standard Terms of Engagement.

Download our Terms of Engagement in respect of work we do for you under the Family Legal Advice Service.